Personal
Profiles
- Why are these set up?
We provide for personal profiles as this is the easiest way for customer to
order. Once we have your information, you can order without having to re-enter your details over and over again.
- How do I set up a personal profile?
Once you click to purchase, the system will automatically bring you to the
log-in for registration.
- Once I set up my personal profile on Mindmanna, how do I change it?
After you have log in to Mindmanna website, you will be able to press the
"update profile" button to update your
personal profile.
- Is my personal information safe with you?
Yes, Mindmanna use secured servers with encryption for the protection of this data. Our database is only for its own use, and you may opt out of our updates/information on new releases and products by replying to our e-mail and
writing in the title "Unsubscribe".
I've already registered with Mindmanna's mailing list; Why can't the system recognise me when I log back on?
First check that your e-mail address and password are accurate. Our
system tracks you by use of "cookies" implanted into your own system; so
if your system does not accept "cookies", or you have just had new internet
software installed, or you are accessing our site from another computer, you
may experience problems.
What do I do if I forget my password?
You may have to contact us directly either via e-mail at books@mindmanna.com or telephone at:
65-68484255 to
help you find your username or password.
Products
- How does Mindmanna select its products?
MindManna is constantly looking for the best available deals and products
around the world. We have a wide range of products to suit the taste and needs of the Christian community in Singapore and around the region.
- Where do you get your products?
We procure our books and music mainly from the USA, UK, Taiwan and Hong Kong. But if you have come across an item from other countries that you feel we
should carry, feel free to contact us so we can include it in our inventory.
If I add an item to my shopping bag, do I have to buy it?
No, purchases will only be made when you have submitted your order to us and have
arranged for payment. You should also have registered with us.
Orders
shipping address) (6) Payment details. You may also mail us a cheque in
Singapore dollars drawn on a Singapore bank; but please note that we will
only process your order upon receipt of your cheque.
We also accept orders through fax and mail. While you may call us for
clarifications, we do not take orders over the phone to avoid any
miscommunication on any aspect of your order.
You are also welcomed to browse at our office/ ware house at:
72 Eunos Ave 7 #05-00
Singapore 409570.
Opening hours: Mondays to Saturdays, 9:30am-6:30pm
Please be aware that some of the products on our website will not be
immediately available in our warehouse.
What About Gift Certificates?
We have found these to be a very popular gift for their flexibility and their
convenience. Gift certificates are valid until the expiry date printed on them,
or 1 year from the date of purchase. . Any unused balance will not be
returned for cash, but credited towards your next purchase with us. Gift
certificates are not redeemable for cash, and lost or stolen certificates will
not be replaced.
How Do I Order a Gift Certificate?
Check under the " Gifts" section on our website and purchase it as any
other product, specifying recipient's name, contact address/ telephone
number/ e-mail and the gift amount. Alternatively, you may also fax/ email
the same information to us together with your payment details.
How Do I Use My Gift Certificate?
If submitting your order online, key in your voucher number and amount upon checkout..
You can also e-mail or fax us directly, specifying your gift certificate number and order to us and that amount will be refunded back to you. If you have a physical gift certificate, it is not necessary to return that to us.
Can You Order Something Special For Me?
Do send us an e-mail and we will check our sources to see what we can do
for you.
How Long Will Items Remain in My Shopping Cart?
Your items will be in your shopping cart for up to 1 month if you
accidentally close your browser or access other websites at the time when you
make the order; however, these items will be cleared
each time you log in, log out or successfully made your orders.
If your system does not accept cookies, you will not be able to order
our products.
How Do I Cancel an Order?
Email us immediately to inform us - please specify if you wish to cancel or
to replace an item. In some cases, your order may have been processed;
however, you will be able to return the goods within 7 days of your receipt if
in good condition, for a full refund.
Do You Charge Sales Tax?
3 % Goods and Services Tax will be included on all orders shipped to a
Singapore address.
Searching For Products
- How Do I Use the Search Engine?
There are two ways you can use the search engine to find what you want.
Firstly, you can do an advance search. This function allows you to search
for an item by title, author, ISBN number and even by category.
On the other hand, there is the quick search which is a function that helps
you to search for an item by matching the keyword to an item's title or
author. If you still can't find what you want, please contact us and we will
help you look for it.
Payment Options
- How Can I Pay?
Alternatively, you may print out and fax/mail to us your order and include
your credit card details (name of cardholder, card number, card type and
expiry date).
You may also pay with a cheque drawn on a Singapore bank (please write
your name, contact phone number or e-mail address at the back of cheque).
However, we will only be able to process your order once we receive your
cheque.
-
When Will My Credit Card Be Charged?
Your card will be debited upon shipping of the order.
-
Do You Give Additional Discounts to Churches or Full Time Church Staff?
We are pleased to offer an addition10% discount off our already low
prices .
Shipping Options
Please note that total delivery times will depend on availability - only shipping times are calculated below.
- Within Singapore:
We ship by local courier which will take 3 days, at the cost of S$5.50 for
the first 2 kg of your order. Orders above S$100 are delivered within Singapore free
of charge. The online ordering system will help to calculate your shipping costs.
You may also pick up your order at our office or at any of our Singapore associate's
premises, please click here to see a full
list. You will be notified once the order is
ready for pick-up.
- Asia:
We ship using international courier for maximum speed and reliability.
Please allow for 1-2 weeks for shipping time.
- How Do You Ship Computer Software?
If you have other orders, the software is shipped for free in the same
shipment. However, if that is your order only the usual charges apply.
- How are Shipping Charges Calculated?
Charges are based on the weight of your order; this will be automatically
calculated by our online ordering system.
- When Will My Order Ship Out?
If your items are in stock, they will ship immediately. Otherwise, please
allow 2-3 weeks for purchases to arrive to you at your stated mailing
address. You will receive a notification of the arrival of your purchase into our
warehouse and of the next available delivery. Unless otherwise advised, we
will consolidate your order for 1 shipment to save costs.
Can You Ship Gifts Directly?
Yes, please indicate by e-mailing us directly at books@mindmanna.com ,
fax us at
65-67388186
or call us at 65-68484255 that it is a gift, whether
wrapping is required ( at the cost of S$2 per item) and the recipients' name
and address. We can also include a message for you. The charges will be
calculated as a separate shipment, to which the same charges apply. It is
also possible for us to prepare the gift but ship to you in one shipment with
your other orders should you wish to present the gift personally.
Returns Policy
- Can I Return My Purchases?
We take care and pride in our selection and our packing, so we think you
will be satisfied. However, if not, just return the items to us and we will
provide a full refund. We are however unable to bear shipping costs of the
items unless it was an error on our part. Please return your items with a
copy of your invoice, and allow 1-3 weeks for processing.
- What if I Want an Item Replaced?
Follow the procedure above - but please also fax/email us to alert us of the
return, and to allow us to check availability of the replacement item. We will
then confirm to you the balance payment outstanding/ amount to be
credited to you. Please allow 2-4 weeks for processing.
Other Important Matters
- Is it possible to exchange links with MindManna.com?
Yes, we welcome Christian organi zations and businesses who would like to
have links to our pages and vice versa. Please contact us via e-mail at
books@mindmanna.com or call us at
65-68484255 for further details.
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